What’s Important to Our Customers
At Jerry’s Waterproofing, it is our highest priority that our customers value our services and are 100% satisfied with our work. We’ve been providing professional basement waterproofing, crawl space repair, egress window installation, and foundation repair services in Eastern Nebraska and Western Iowa since 1976. For longer than 50 years, we have understood that our customers are our most valuable sales tool and that we would not even be in business if we didn’t provide what’s important to our customers.
At Jerry’s Waterproofing, we always send someone out first to assess your situation and provide you with a free estimate of what your project will cost. Before we ask you to sign the final contract, we are specific about the products and services we will provide, establish a workable timetable to suit your needs, and address all of your questions and concerns.
Whether you are doing basement waterproofing, crawl space repair, or installing an egress window, we understand what a major decision this is for you and always provide you with references to prior customers who have already implemented a similar project.
Having Knowledgeable Professionals
All of our professionals are knowledgeable about the products we use and the services we provide. When we install your basement waterproofing systems, we also may point out how clogged gutters or poor soil drainage may be contributing to your basement water problem. We are available before, during, and after the project to answer your questions and concerns and don’t consider the project finished until you are 100% satisfied.
Being Courteous and On-Time
All of the professionals at Jerry’s Waterproofing respect your valuable time and are courteous to you and your family. Many of our customers have shared stories of other contractors who didn’t return phone calls, showed up late or not at all, and were impolite or discourteous. Because you have invited us to work in your home, we understand the importance of being polite and thoughtful while we are there.
Having Respect for Personal Property
While we are working in your home, we take special care to protect your property, personal possessions, and pets. We try to cause the least amount of disruption and will cover or relocate and replace personal items and furnishings during the duration of the project.
Cleaning Up after Work
At the end of each day, our professionals clean up the work area so it provides the least amount of disruption to your family’s daily activities. Upon completion of the project, we make certain that the entire area is cleaned up and restored so that you would not even know we had worked there.
Being Available for Follow-up
At Jerry’s Waterproofing, all of our work is guaranteed, and our projects are not complete until our customers are 100% satisfied. While we rarely receive complaints, we are always available to address any follow-up questions or concerns in the same professional and timely manner.
Customers Recommend Our Services
One of the greatest rewards for the professionals at Jerry’s Waterproofing is hearing from our satisfied customers. We appreciate those who take the time to let us know how we are doing. Though we rarely receive them, we also value complaints from our customers because it gives us good ideas for ways we can improve or expand our services.
April 24, 2017
“I do not have a concern. I do have a compliment. A few weeks ago, I worked with Mark Dorner. I want to thank him for his professionalism. He detected a problem with my plumbing rather than my basement walls. He knew the problem right away. To my disbelief, he asked me to turn the water on in the sink. The flood down at the trouble spot started to cascade over the inside basement wall.”
“Mark also would not accept a tip. Very professional. He added that he had a special interest in my house because the original waterproofing was a Jerry’s Waterproofing project! We know my house will stay dry!”
“Thank you again, Jerry’s Waterproofing and Mark Dorner!”
Gary K. – Omaha, NE
September 1, 2016
“I just wanted to let you know that I was very pleased with the crew that you sent today to work on my basement. They arrived on time and got right to work. They were very conscientious about keeping everything (walls, floors, etc.) protected and were very careful when carrying gear and tools down to the basement. They were all very polite and worked hard to get the job done in a timely manner. They made sure to clean up after themselves as well. I could not be happier with the service I got.”
“Please pass on my appreciation for the job that they did. We don’t often take the time to let people know when they have done well, and I wanted to make sure that they were acknowledged for the good work they did.”
Jerry’s Customers Come First
Jerry’s Waterproofing not only provides outstanding professional products and services in foundation repair, basement waterproofing, crawlspace repairs, egress windows, and radon testing, we also provide outstanding customer service. Contact us today for a free estimate.
At Jerry’s Waterproofing, Inc., the customer always comes first.